We live in a time of social media, connected societies and sharing principles. Therefore, customers and clients are expecting a much more interactive and direct relationship with businesses and the people behind a business or brand.
This requires businesses to build up a community around their business or brands. Communities are very useful, because they give a business or brand a way to directly interact with their followers, fans, customers.
We stress the word interaction, because communities are about direct communication. This interaction can be used for many purposes like increasing brand loyalty, customer involvement in product development, exclusive community offers, etc.
Different people, different interests, different taste. Thus, communities are usually not limited to only one channel, but often use a combination of social media platforms (Facebook, Instagram, etc) and communication tools (Telegram, WhatsApp business, etc). Therefore, community management is quite labor-intensive and requires a well thought strategy.
Businesses often outsource their community management to our experienced community building specialists, so that they can focus on their core business.
Our specialists are happy to answer your questions or to give you more information.
Feel free to contact us via the contact formulier, give us a ring / app message at +370 638 093 09 (English or Dutch) or +370 648 199 19 (Lithuanian, Russian, Polish).